Shipping Policy

Where we ship

We ship to addresses in the United States only.

Shipping cost

• Shipping is calculated at checkout from your delivery address, using shipping charges quoted by the supplier or suppliers that will fulfill your order. The total is shown before you pay.
• When a supplier offers free shipping on an item, that free shipping is passed on to you.
• Shipping charges are as quoted for your order. We do not apply a flat rate or a minimum order amount for free shipping.

Estimated delivery

When a delivery estimate is available, it is shown with your order. Estimates come from the supplier and carrier, vary by location and product, and are not guaranteed delivery dates.

Shipping delays and cancellations

We ship your order within the time we state when you order or, if no time is stated, within 30 days. If we cannot ship in that time, we will notify you and give you the option to agree to the delay or to cancel your order and receive a prompt refund of what you paid for the delayed item, as required by the Federal Trade Commission's Mail Order Rule.

Orders from more than one supplier

Parts ship from independent supplier warehouses, so items from one order can come from different suppliers and arrive in separate packages on different days.

Tracking

When a supplier provides tracking information for a shipment, we make it available to you. If you need an update on an order, contact us with your order number.

Damaged, missing or incorrect deliveries

If a package arrives damaged, does not arrive, or contains the wrong item, contact us promptly at admin@vincheapparts.com or (833) 902-6312 with your order number and, for damage or a wrong item, photos of the package and the part. Please keep the packaging until the issue is resolved. We will review it with the supplier and the carrier and let you know the next steps.

Address accuracy

Please check your delivery address before you pay. If you need to change it, contact us as soon as possible. We may not be able to change the address once a supplier has shipped your order.